The director Holly helped me and my family through the tough transitions as my mom moved onto hospice care and transitioned through the final stages of her dementia. The caregivers, exspecially those caring for my mom, were so wonderful to her. The nurse and wellness coordinator worked really hard to make sure that the staff always knew what my mom needed and how to best care for her. Although I miss my mom dearly, I couldn't be happier that she was part of the Waltonwood family. There was a lot of change in the community up until the last two years of her residency. My mother was a resident of Waltonwood for over 3 years when she passed away. Money appears to be their main motivation. I would never recommend Waltonwood as a place for anyone to send their loved ones. While there truly are very good caregivers, the management was less than honest and straightforward. I tried to discuss this with their book keeping department (Nicole Mcdonald), and was told that she spoke with Steven Tyshka (I believe Executive Director) and would have to pay these charges.
Upon moving out, we had the room cleaned within two days, and told via phone (I live 4 hours away), that no additional charges would be incurred in reference to cleaning.Įven though I paid a full months rent in advance, I was charged for two days, after it was cleaned and vacated, and verbally approved. Unfortunately, my father died after two years. When trying to discuss this, they stood firm. It became very clear to me that their motive was to squeeze as much money as they could out of the residents. They did nothing extra, yet increased the rent $381.00 per month. My father needed less care, rather than more, yet they insisted on the increase. Once they have you in their facility, the rates go up based on their “assessment” of care level, which they can and will increase. The proposed new lease beginning December 2014:
Then they continually find ways to charge you by upgrading levels of care and rent increases. My experience is that they start you off by charging with rent plus medications and level of care. In those two years they have changed at least 3 directors, the social director three times, and wellness coordinator twice. Annonymousdisappointed My father moved into Waltonwood in December of 2012 in the memory care facility.
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